The Book: Volume VI

The Book
Volume VI - Table of Contents
Technical Articles
Technical How-to Articles
Business and Marketing Articles
The Docket
The Lobby
OIA Updates
Advice of Counsel
The Environment
Information and Analysis

Technical Articles

HP LaserJet 5000 - For Large Format Printing
Preliminary Evaluation of the LaserJet 8100 and 1100
OPC, PCR and Mag Sleeve Revolutions
The HP 8100: Faster Printers Need Faster Fusers
A Discussion of ASTM F 1856 - Toner Cartridge Yield
HP LaserJet 5000 - Disassembly and Evaluation
Disassembly of the HP 8100
HP LaserJet 5000 - Changing Fuser Heat
Converting the 5Si Fuser - A Valuable Upgrade
Water-Based Ink Jet Inks: A Quick Study
Densitometry: Removing Subjective Qualification
Q&A: The HP 51629A Ink Jet Cartridge
Certification for Laser Printer Service
Measuring Yield: Be Careful of Your Approach
The Coming of Color Lasers: Trends, Technology and Remanufacturing
Learning New Technologies: What's Holding You Back?
The Canon-Based Development Process for Laser Printers
Developing Pigmented Inks for Office Printers
An Ink Jet Primer: Understanding Reservoir Types
Poltergeist Print Defects in the EX and WX
Inaccessible Paper Jams in the HP LaserJet 4000
The 'Uncartridge' Copy Cartridge: Xerox 5334, 5624/26, 5824/26/28/30
Influencing Toner Cartridge Yield
Ink Tracking in the Real World
Equipment and Your QC Program
The WX Disaster: A Simple Solution Before Our Eyes
Pigmented or Dye-Based Inks: A Business Decision
Total Quality Management: An Integrated Approach to Change Culture
STMC Guide: Putting the Tests to Work for You
Strategic Choices in Ink Jet Media
Color LaserJet 4500 Troubleshooting: Transfer Kit Replacement

Copier Cleaning and Maintenance
Troubleshooting Common Copy Quality Issues
Cannon® PC 850 Remanufacturing Instructions
HP 2100 Background and Disassembly Instructions
Remanufacturing the Xerox 5113/5114/5614
HP LaserJet 5000 - Dual Electronics Assembly
Lexmark Optra C Background and Disassembly
Color LaserJet 4500: Seizing the Top Color Market Position
Managing Worldwide Cartridge Variations in the Fuji Xerox 24/32/40 Engine
The Hewlett-Packard 5Si/8000 Maintenance Kit
HP 4500 Drum Kit and Toner Cartridge Disassembly
Remanufacturing the Fuji-Xerox 17 Engine (IBM® 4317, Xerox® 4517, NEC® 1700)

Plug into Outsourcing Resources
Beyond Word Processing: Getting the Most from Your Computer
Hunters and Farmers …An Update
Digital Explosion: The Copier Act
Learning the Sales Success Triad
Hunter or Guardian - Which are You?
Hunter and Guardian: Balance is the Key
People Power: Strategies to Find the Ideal Candidate
Xerox Leads Stampede of New Printers and Multifunctionals
Finding a Niche in the Copier Market
Getting to the Heart of Outsourcing Choices
Termination: Be Careful, Be Fair
Demystifying the Web: The Basics of Global Information Sharing
As Case Study of Bad Faith: Colossal Graphics vs. Hewlett-Packard
ASTM Standardized Test Methods: An Answer to Quality Concerns
The Digital Explosion: Lights, Camera - Action!
Website Hype: Getting to the Bottom Line
Trademark Issues: The Devil is in the Details
What D'es a Buyer Really Want?
Globalization: Today's Business Reality
Outsourcing Options: Which 'Fit' Is Best for You?
Lexmark's Chip: So Much for Due Process
An Easy Business Decision
Leadership: The Competitive Advantage for the New Millennium
Instituting an Effective Quality Control Program
Y2K - Don't Let Your Business Get Bitten by the Bug
Quality Control: The Inspiration and Application May Already Be There
Mutual Success - A Partnering Equation
Cost-Effective Computer Networking
E-Commerce: What D'es It Mean to Your Business
Business Disasters: Are You Prepared?
Will Outsourcing Change Your Business?
Barter for Better Business
Create Your Own Computer Shortcuts
Boost Productivity through Motivational Programs
The Ultimate Remanufacturing Test
The Brightest Minds: An Exercise in Concentration, Contemplation and Consideration (Part 1 of 3)
E Pluribus Unum: The Power of Association
Go Straight to the Source: Choosing a Supplier
Instituting an Effective Quality Control Program: Assembly Lines
Build a Team - Create Quality and Profitability
Three Strikes But Our Business Wasn't Out
Database Marketing: Building Relationships and Quantifying Results
The United Nations: Using Remanufactured for a Better World
Unmatched Opportunities: The Digital Copier Market
Growing Your Business By Closing the Loop
Face-to-Face Encounters: Invaluable Tools in Choosing Suppliers
Seven Tips for Advanced Customer Care
ASTM Committee Defining the Future of the Industry
Corporate Culture: A Source of Identification
Information Technology for the Next Millennium
The Battle for the "Click"!
You and Your Internet Connection
Good Old-Fashioned Canvassing - It Works!
Challenges & Opportunities: The Imaging Supplies Industry in the Millennium
…Join 'Em: A Guide to the Copier Dealer's Plan
Ink Jet 'EMs Lower Yields and Raise Opportunities
A Declaration of Independent Testing: The RIT Meeting
Will the 'Road Less Traveled' Become the Superhighway of the Imaging Supplies Aftermarket?
An Outsider's Opinion on Standardized Testing
Networking for Personal and Professional Growth
Customer Prospecting: It's a Whole New World Out There
Customer Surveys: Blending Improvement with Opportunity (Part I of II)
Customer Surveys: Blending Improvement with Opportunity (Part II of II)
Effective Communication: Getting Your Message Heard
A Simple Plan: Expanding Your Database Daily
Networking for Personal and Professional Growth (Part II)
A Prescription for Business Improvement (Part I)
Hitting a Plateau: Why Business Growth Stalls
A Remanufacturer's Wake-Up Call
Rewards of a Job Well Done: Sifting Through Outsourcing Hype
Getting Into the Copier Market: Answering Some Nagging Questions
We Are Already Being Tested in Our Battle for Market Growth
10 Ways to Make Your Website Successful
Getting Your Foot in the Door: Using Testimonials Effectively
The Presentation: Your Most Valuable Sales Piece
Developing Your Marketing Plan: What Will Work for You?
Quality is a Voyage, Not a Destination
Testing, Testing, 1-2-3
Married … with Business
Reciprocal Relationships with Suppliers
Employee Loyalty: Where Have All the Cowboys Gone?
Delegating: A Key to Reducing Stress and Managing Time
Planning and Commitment Yields Profitable E-Commerce
Mind Your Telemarketing Manners
Operating Systems for Your Business
The Company You Keep: Fostering Respect Is the First Step in Adopting Standards
Quality Management: The First Steps in the Deming Philosophy
Increasing Your Service Department's Profitability
Another Look at the Print Test
Customer Training = Customer Retention

The Docket

It Depends on Your Definition of 'Compete'
Katz Scores Another "Colossal" Victory Against HP
Here We Go Again: ENCAD Sues HP for Unfair Competition
The Employer Strikes Back
The Smartchip and Other Unfair Practices Challenged by Class Action Suite Against HP
Federal Prison Industries Escapes by One Vote
Resolution of Nu-Kote Cases and Seal Patent Issues
ENCAD Winds Preliminary Injunction in Suit Against HP's Below-Cost Pricing
Microsoft a Monopolist: Ramifications for Remanufacturers

The Lobby

New Year's Resolutions
N.Y. Speaker Says Lexmark is 'Begging for a Fight'
Marching through the Smoke
Boldly Going at Warp Speed
White Nights: Long Days on the Lobbying Circuit
Lights at the End of the Tunnel
Congratulations, It's Twins! Two Remanufacturing Bills Pass
Reflections from the Field: Two Remanufacturers Speak Out
Building a Power Base in a Landmark Year … And a Tax Break to Boot
Legislation: Getting It in California, Using It in Texas
Inaction Makes the Monster Stronger

New Year Heralds Redoubled Efforts by OIA
OIA Fans the Flames in the Single-Use Fire
Legislative Campaigns Across Country Attack Single-Use Problem
The OIA: Six Months in Review
Legislative Campaigns Across Country Attack Single-Use Problem
The Pursuit of Legislation Continues to Reap Rewards
Building Laws and Forging Friendships
Making Our Mark, Protecting Our Rights
One Year Later -and the Journey Continues
The Big Picture: A Shared Responsibility and Opportunity
The Ball's in Your Court

Seiko-Epson Alleges a Patent Infringement by a Slew of Remanufacturers
HP D'es the Right Thing (Shortly After Being Sued by Encad)
Hewlett-Packard Redefines "Vindicate"
It's Official: HP is a Monopolist (Without Alphanumeric Trademarks)
Are Canon, Seiko-Epson and Lexmark Monopolists?
A Two-Step Program for Reducing Exposure to Patent Infringement Lawsuits
Got Choice? Why Aftermarket Competitors Should Unite Against the State Farm Verdict

The Environment

The Renaissance of Remanufacturing (Part 17 of 17)

Survey #42 - Facility Location and Overhead
Survey #43 - Sales and Production by Cartridge Type
Survey #44 - Component Type and Production Time
Survey #45 - Pricing Profile
Survey #46 - Customer Profile (Part I)
Survey #46 - Customer Profile (Part II)
Survey #47 - Wages and Turnover Update
Survey #48 - Service, Maintenance and Repair (Part I)
Survey #48 - Service, Maintenance and Repair (Part II)
Survey #49 - Computer and Internet Usage
World Expo '99: They Came, They Saw, They Prospered

Recharger.com

The leading information resource for the document printing industry aftermarket

The Book: Volume VI